COPQ and KPI Governance: Turning Metrics into Executive Decisions
Most large programs track dozens of quality metrics. Few use them effectively. Data without governance often leads to reporting fatigue, conflicting interpretations, and missed opportunities for corrective action. Effective programs do not just measure quality — they govern performance. The Problem with Metric Overload Common issues with quality metrics include: As a result, metrics fail […]
Audit Readiness in Regulated Programs: A Practical Operating Model
In regulated industries, audits are inevitable. Yet many programs approach audits as disruptive events rather than continuous assurance activities. This reactive posture increases risk, diverts resources, and often exposes systemic weaknesses too late. Audit readiness should not be a periodic effort — it should be an operating state. Common Audit Readiness Pitfalls Programs frequently struggle […]